Question: Our board is looking for better ways to communicate to the members by establishing a website. If we decide to distribute the board minutes and other information via a website, is that in itself sufficient? Or, does the board have an obligation to continue to use mail?

Answer: Unless there is a requirement in your governing documents or archaic state law to mail communications, using a website and email are marvelous ways to economize, improve and expand HOA communications. Since the majority of your members already have the ability to receive information by email, converting them should be relatively easy and could save significant cost each year. While some are used to getting paper, it’s the message and not the medium that matters. If you can convert 50 percent of the members to email, you’ve saved half of your mailing costs. Keep beating this drum. Technology and economy are on your side.

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